Data Policy

1 - About Datadog Real User Monitoring

POAP uses a performance monitoring and error tracking platform called Datadog in conjunction with their digital experience service Real User Monitoring (RUM). This service helps us diagnose issues, track application performance, and understand how users interact with our website in order to optimize and improve it.

2 – Purpose of the processing

Datadog RUM is used to analyze the behavior of our website to identify and resolve technical issues. This includes tracking errors, monitoring page load times, and identifying performance bottlenecks. By processing this data, our team can take action to fix bugs, improve the layout of pages, and ensure a smooth and reliable user experience.

On occasion, we may use Session Replays to help debug complex issues. A Session Replay is a visual reconstruction of a user’s journey on our website. To protect your privacy, all sensitive information within these recordings, such as text entered into form fields, is masked by default and is not captured.

Datadog RUM may process the following personal data:

  • Device information;
  • IP Geolocation of the user (country, region, city).

And also:

  • Date and time of access;
  • Title and URL of pages viewed;
  • Referring URL;
  • Screen resolution and browser user-agent;
  • Page load times and interaction events (clicks);
  • Occurrence of client-side errors;
  • The processing of this data is based on our legitimate interest to maintain and improve our service.

3 – The legitimate interests

Processing your data allows us to ensure our website is functional, performant, and reliable. It helps our team identify, troubleshoot, and resolve errors that could negatively impact your experience. Session Replays, in particular, provide invaluable context for our developers to understand exactly how a bug occurred, enabling them to fix it more effectively.

Without this data, our ability to provide a stable and constantly improving service would be significantly limited. Your data is used exclusively to enhance the website's technical performance and usability.

4 – Recipient of the personal data

The personal data received through Datadog RUM is accessible to POAP, Inc, and is processed by our service provider, Datadog.

5 – Details of transfers to third country and safeguards

Datadog data is hosted in the United States. Datadog is a global company, and your data may be transferred to other countries where Datadog operates. All data is encrypted in transit and at rest to ensure its security.

6 – Retention period or criteria used to determine the retention period

Personal data captured within Datadog RUM is retained for the following periods:

  • Session Replay recordings are kept for a period of 30 days;
  • Most RUM events (such as page views, user actions, and errors) are kept for a period of 30 days.

7 – The existence of each of the data subject’s rights

As personal data is processed based on legitimate interests, you can exercise the following rights:

  • Right of access: You can ask us at any time to access your personal data.
  • Right to erasure: You can ask us at any time to delete all the personal data we are processing about you.
  • Right to object: You can object to the tracking of your personal data.

8 – The right to lodge a complaint with a supervisory authority

If you believe that the way we process your personal data is infringing the law, you have the right to lodge a complaint with a supervisory authority.

9 - Whether the provision of personal data is part of a statutory or contractual requirement; or obligation and possible consequences of failing to provide the personal data

Providing this data is not a statutory or contractual requirement. You may opt-out from this data processing at any time. There will be no negative consequences regarding the use of our website.

10 – The existence of automated decision-making, including profiling

Datadog RUM is not used for profiling or automated decision-making that would produce legal or similarly significant effects on you.